Investor Grievance Redressal

Investor Grievance Redressal

AKSHAR INVEST (ARN-110756)
AMFI Registered Mutual Fund Distributor

We are committed to fair, timely, and transparent resolution of all investor complaints in line with SEBI/AMFI guidelines.

How to Lodge a Complaint

Preferred Email: aksharinvestmf@yahoo.com

Investor Helpline: aksharborsad@gmail.com

Concerned Officer: Pratik Patel - Partner

Corporate Office: 15-16, Akshar Investment Ramnath Mahadev Complex Opp.silver Point Borsad- 388540 Dist - Anand Gujarat - India

Business Hours: Mon-Fri, 10:00 AM 6:00 PM (IST) (Expect Public Holiday)

You may raise a complaint via:

  • Email: aksharborsad@gmail.com
  • Phone call / WhatsApp: +91 9825120994 
  • Walk-in / Written letter at our office

Mandatory details to include: Full name, mobile, email, folio/ PAN (if available), brief description, date of incident, supporting documents/screenshots.

Escalation Matrix

Level Contact / Role Channel When to Escalate
Level 1 Client Service / Operations Desk / Partner aksharborsad@gmail.com
+91 9825120994		 At first instance
Level 2 AMC Grievance Cell As per respective AMC/Registrar contact If product-side action is required / unresolved internally
Level 3 SEBI SCORES (Online Grievance) Click here to lodge a complaint on SEBI SCORES - www.scores.gov.in If unresolved after AMC response

Note: We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.

Timelines We Follow

  • Acknowledgment: within 2 working days of receipt.
  • Resolution / Final Response: within 7 working days of receipt. *

* If an AMC is involved, we will coordinate and keep you updated on progress.

All complaints are recorded and tracked in our Complaint Register until closure.

What Happens After You Complain

  • Register & Acknowledge: We send acknowledgment of complaint.
  • Assessment: Categorize the issue (Service/Transaction/Statement/Portal/Other).
  • Coordination: If AMC/Registrar involvement is needed, we escalate with your documents.
  • Resolution: You receive a written resolution/closure note with steps taken.
  • Closure & Feedback: We record closure in our register and request your feedback.

Downloads / Useful Links (Optional)

  • Complaint Form (PDF)
  • SEBI SCORES - www.scores.gov.in

Data Privacy

Your data is handled per AMFI Data Sharing Principles (purpose limitation, minimization, retention, and purge). We do not share data beyond what is required to resolve your complaint.

Standard Disclaimer

Mutual fund investments are subject to market risks. Read all scheme related documents carefully. Past performance is not indicative of future results. Akshar Invest is an AMFI Registered Mutual Fund Distributor (ARN-110756). We do not provide investment advice; please consult a SEBI-registered Investment Adviser for advice.